What happens after I book an appointment online?
You'll get a confirmation email and text immediately. A dispatcher will call to confirm details within an hour during business hours. The day of, you'll get a heads-up call or text 30-60 minutes before the tech arrives, with the tech's name and photo.
You'll get a confirmation email and text immediately. A dispatcher will call to confirm details within an hour during business hours. The day of, you'll get a heads-up call or text 30-60 minutes before the tech arrives, with the tech's name and photo.
After booking, you'll get an instant confirmation email and text with your appointment window. During business hours (7am-7pm Mon-Sat), a dispatcher typically calls within an hour to confirm details, ask a few service-specific questions, and answer anything on your mind.
On the day of service, about 30-60 minutes before arrival, you'll get a call or text with the technician's name and photo so you know who's coming. The tech will diagnose or install, explain what they find, and — for repairs — give you a firm quote before touching anything.
You approve, they work, they clean up, and they walk you through what was done. Nothing surprise-charged. No 'while I was in there' upsells unless we show you a real issue with a photo.
Need help with this at your home?
In-home estimates for new equipment are always free. Repair diagnostics are $79 for HVAC or $39 for plumbing & electrical — waived when you approve the repair.
Related questions
Last reviewed April 1, 2026.